Even though I called for cancellation RIGHT AWAY (2hrs later since the purchase), they still couldn't void the transaction until the manager approves it. After getting the product, a technician was scheduled a month out to fix what was delivered, and now I just received news that needs to be rescheduled as well. All this vs a simple replacement piece and I'd be writing a glowing review. The computer program recommended a particular type of mattress. Read More The Best Travel Vests With Pockets for Women & Men + $150 Gift Card Giveaway!Continue, Read More What to Pack for Turks and Caicos in 2023 for Men & WomenContinue, Read More 45 Top Designer Brands in 2023 for Clothing, Bags, Shoes, & JewelryContinue, 2023 Have Clothes, Will Travel Willow theme by Restored 316, You can get everything from beer to butterflies and unique Japanese, Is Slumberland Furniture Legit? Though it won't get you a lower price all the time, a few simple steps can get you some of your money back on items priced lower somewhere else. All they could offer was 50% off the missing pieces but why would I pay for something I was promised in the first place and already payed for. Damaged furniture and nonexistent costumer service, Bad customer service / management/ furniture, Terrible design, poor quality, horrible customer service. Went in person on 11/21 and bedroom set was still in store. First, I was told a tech would call and no one ever called. If you want an honest place to get your furniture, DO NOT SHOP HERE. That day came and went. They were supposed to cancel the delivery charge and 20% off our entire order. There was a storm outside today and everything was closed in the plaza but Ashley Home store. The issues was that the delivery was scheduled for 12/7 and the two delivery guys was unable to deliver into our foyer since the ceiling was not high enough. We bought a mattress and frame at the Ashley Furniture Store in Springdale, OH on July 7, 2020. It is far from it!! Leather is peeling off from all different places at the sitting area and its embarrassing to have guests. Showed someone at desk, and he said they would refund me difference. In the end, they did not refund me. PLUS the base did NOT have drawers. I have also purchased wall hangings and household decor. I have never in my life heard from any furniture store that something is not refundable. As for customer service; I was told to email pictures to the email address given to me by the in store rep, so that I could get the sofa fixed from the delivery guy's hand going through it. 7. He's not even overweight! Karen the new manager is a JEWEL She is so helpful and customer focussed. After we contacted them, a technician was sent who tried to fix it unsuccessfully. They are well-known for their moderately priced furniture. DO NOT BUY I paid an extra $250 to have a living room set delivered to my home in downtown SF. I would have fixed it a month ago. They told us to expect 4 items, and only recieved 2 of the 4. IF I COULD GIVE THIS ZERO STARS I WOULD. We have yet since the 1st insident received a call back. Had I known I very likely would NOT have made this purchase. Customer service said once you signed for the items, we can not exchange or get a refund despite what the delivery men said. Me and my family had the worst experience and traumatizing moment with Ashley home store in Emeryville Ca. She started us out on a $5000 mattress and wanted to progressively move us down the line. Overall; quality = 0, quality control = 0, customer service = 2.5 because they will help you if you can get in touch with them. Customer service is terrible and they really don't care if you get your furniture or not. Most of its pieces have a modern aesthetic with sleek, minimalist designs and muted tones. I placed a called to the customer service number at 9 am and spoke to someone name Chantelle or channel. They should have their CEO fired! We wanted to speak with a customer service manager about how frustrating our issue was and the customer service rep told us to leave a poor google review and refused to direct us to a supervisor and then proceeded to hang up on us. Horrible - Purchased An Item Through One Of Their Partner Retailers And It Arrived Damaged Beyond Repair. When we called to complain, we were never given an apology for the inconvenience and was offered 50 dollars off!!! Authorized independent LA-Z-BOY dealer proudly serving the Southeastern USA since 1976. When I was in store I was calm and understanding , I explained to the woman how I've been promised phone calls and no one ever called back expecting some sort of apology instead she says "Well not to be mean but there's really nothing we can do". This usually does not happen. Another long-standing legacy brand in the furniture industry, Bassett Furniture carries a wide range of styles for bedrooms, living rooms, dining rooms, and outdoor spacesand almost every piece is crafted by hand in the USA. Not customer service. This is not fair at all we only came here and paid our hard earned cash . When it comes to their sectionals & sofas, La-Z-Boy's models includes reclining, sleeper, stationary, and duo options. The last top shopper pick is Ashley's mattresses. We'd be happy to help you bring your dreams to life at any of our locations in NC, SC, and GA. . So, my husband and I have also actively been looking for YEARS for a bar for our basement. What kind of customer service is this. This is a horrible inconvenience to me and my family as I still have the damage table in my home with no other option but to wait until it is repaired with new table legs, scratch wood, ect. After waiting 8 weeks the replacement arrived. Of course, I called to get to the bottom of it and the manager knew what she tried to pull. I called the store the day before the expected delivery to find out if everything was on schedule so I can make plans for the delivery. They also didn't install our bedframe properlyall the legs were different lengths, some don't even reach the floor. The sofa she showed us was not the sleeper model. It wouldn't make sense for someone to do this. Been in there 3 times and after experiencing the same reaction every time, we permamently crossed them off our list. Whatever type of designyou're going for, you will find right here, at your first stop for online furniture shopping. I call and say we're missing the rest of the couch and the guy on the phone was confused too and said they'd give me a call back.. i didn't get a call back. Chances are, we have what you are looking for. You cant trust that anytime they tell you your furniture is set to deliver on this date, and then you confirm it, that it wont change or they will actually show up at that time or date. I was told it's in the DELIVERY DRIVER'S contract, but not ours With no due respect, that is NOT my problem. Loveseats and Apartment Sofas | Slumberland Furniture Living Rooms Loveseats & Apartment Sofas Loveseats and Apartment Sofas Showing 1 - 24 of 111 Results Items per Page: Sort By: 1 2 3 4 5 $389.00 Hot Buys! I stopped here looking for bedroom furniture over the Black Friday holiday and was extremely disappointed in the customer service and the overall air of simply make a sale that surrounded my visit. This the third peace I bought from Ashley. Ready to Identify Deeper Insights Across? Go to Costco for furniture instead. The company doesnt use solid wood on many of its furnishings, but the engineered wood product the company does use is eco-friendly and can withstand normal wear and tear. The date of the scheduled exchange, the delivery guy, Terrell picked up my damaged desk and dropped a new boxed piece of furniture in my foyer as instruction. I had to take time off work to meet them at my home, only to have them mess up delivery. This problem carried on for over two weeks which is such a waste of time. Furniture.comfeatures a variety of home furnishings made by leading names in the Not worth it. One of the chairs were already fraying. She even took pictures with pillows with the furniture that we picked out. I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. I purchased a 5 piece sectional and 2 recliners in December 2022 for almost $8000. I showed up un Sunday, waited for Nakisha like an idiot for almost 40 minutes because she was with a costumer and Ron told me he was sorry he forgot that Albert was not working that day and that i had to go back on monday again! When you sit on the edge of the bed to put on your socks you have to make sure you are braced on something or you will slide onto the floor. It was delivered within a weeks time. Even when I cancelled an order they STILL dropped it off and refuse to allow it to be returned! The management of this store is such a disappointment. Ashley Furniture has a price match guarantee program designed to keep customers happy and coming back to purchase their favorite pieces. Would NEVER use or recommend them again. risking my credit and all for not what we were promised. please do not, i repeat do not, order from this store. Of course the salesperson never showed or told us about this either. I have never had a bad experience with Ashley's until this location. All I have is damaged goods Stay away, go to pottery barn. We call, no answer, we call again and are put on hold, only they didn't put us on hold and the receptionist was talking about her vacation coming up. Needless to say, he is worth coming back to this store. 1 star is a lot for their horrible service! How ridiculous! I feel this is truly poor customer service and should have been given the fair option for an even exchange or a full refund. That was 4 days ago. I don't understand how such a design can pass quality testing. Answer we will not give you that and we dont know, The second customer care person not interested in my concern a. Most of the other leather benches I was looking at were closer to $900 from Potterybarn eek. This bait and switch tactic is a terrible way to conduct business! We purchased three barstools (along with a sofa, loveseat, and dining set) from Ashley Furniture. Ultimately Ashley DSG refused to take the furniture back until I spoke to MS. NORMA **, an escalation lead specialist for Ashley DSG. My husband called the store and was assured the other part of the frame would be delivered on Thursday. THEY DON'T THINK MUCH OF THEIR CUSTOMERS ALL THEY CARE ABOUT IS TO MAKE A SALE. I told the salesperson we were a definite no on one brand. It was the worst experience I have ever had, totally wasting money and time. Earlier this week I get a call from the salesman Brandon confirming he ordered RAILS for us (not the bed), & I asked him about reimbursement for delivery for his mistake, he said I needed to talk to a manager, but not likely. ANOTHER week passes, nothing. Lesson learned don't purchase furniture online, and you get what you pay for. They are not reputable. We walked in on an afternoon and the experience was terrible. I am not impressed. Cheaters and liars. CB2 is Crate & Barrels more modern and contemporary furniture brand. After waiting a month for a refund from Ashley, I get the check and deposit it into my account. Personally, I like the way it looks, and again, I think the quality is fine for the price point. My satisfaction rating of 0-10 is a minus 1. To me that is not quality service and This costumer is definitely not satisfied. They gave us the number to the warehouse and an email address. Bottom Line. I was furious as I am going on a one month vacation from the 12th December! Then they changed it to July 14th. This free service makes furniture shopping fun and easy. He walked my through the showroom and we sat and tested bedroom and living room sets. We recieved a call about a delivery and now it was January 2022. We ordered a full living room and dining set. Ron told me Albert was going to be at the store on Sunday. We concluded that the suggested mattress was the correct fit. I placed a call to the store on 12/7 and spoke to the manager, Kevin. I do not recommend Ashley furniture to anyone and I will never purchase anything from them again. I went in purchased a dining set on 11/16 that included 4 chairs, double barstool, table, rug and dish set. That is not at all why I am giving one star. Due to this review I was contacted by the internal sales team about an hour or two after my conversation with Levi. Besides the fact that this couch is terrible quality, I would highly recommend no one buys a couch from here just based on how awful the customer service is. Called the store on Dressler to make a claim on their Warranty. I'm not sure how you can tell what type of damage was done by looking at pictures. The chair support is broken down. Now I have broken couches & a balance to pay! We did not hear back from her so the following day we called her again. You will NOT get your furniture delivered, and if you do, never on time. I called the store 6 times trying to get in contact with someone. I do not know where to start. I had to get a ride and hobble through an almost empty store to only get them to LIE again to my face. This site uses Akismet to reduce spam. Not one person greeted me. It's now past time frame no sofa. Its now front and center in my living room. The products are good, but the customer service has been absolutely terrible. See all. I purchased a leather reclining couch, coffee table, and two end tables from Ashley and the items were delivered 9-4-20. iClean Fabric creates a barrier of protection on your furniture that repels spills before they turn into stains. Other than the over aggressive salesman, Ashley has some nice pieces. Your company is a joke. Found out the the warranty is through a 3rd party who doesn't do cleaning. I ask price again, and he starts pulling out every sales tool - using multiple analogies to compare this purchase to other big purchases, consider the cost over the lifetime of the bed, blah blah. 1) La-Z-Boy vs Ashley Furniture Cost Both La-Z-Boy and Ashley have promotions that run throughout the year. We were assisted by Marryem in helping us find a dining table set, bedroom set, and living room set. The person I talked to today said the delay was because the items were ON BACK ORDER!!! I had a delivery set for Thursday and the time changed 4 times before the date. Only exchange it but you have to go through the delivery nightmare again. Kevin and Shon helped us. Ordered a couch beginning of October with promise delivery in 2 weeks. Thankful, Ashley has drivers like Terrell and dispatchers like Shatara and Cassaundra who do the best they can contribute to save Ashleys customers. The company has a price-matching program for identical products with lower prices from six major retailers, though some restrictions apply. Yesterday we finally got our delivery and even the damn delivery people have attitudes. I immediately phoned CS to explain my situation and stayed on the phone with dispatch as well as the driver, Terrell for over 2 hours. However I must admit I fell in with a certain bed. Before they became involved with this company, it was decent, not perfect, but decent. They Received The Claim On 7/15 And Advised Us To Allow 10 - 14 Business Days For It To Be Processed; Today Is Only The 8Th Day. When we mentioned that we were moving in 4 months and not immediately looking to purchase furniture that day, she turned around and started talking to another associate in the middle of my boyfriend's sentence. While waiting for the parts to arrive, the strain of the broken leg caused the frame of the couch to break. Sort of like sleeping on a plastic tarp. They do not have their act together and don't even bother letting you know that your order is not going to be delivered until you call them!!!! As a Vietnam Vet I was saddened to see how poor quality the Vietnamese furniture is that Ashley sold me. 3 days pass with no contact so I call Ashley support line. Terrible service, sales people will do anything to sell with empty promises (such as, picking a bed for you that is "guaranteed" to be delivered asap), terrible customer support, and NO guarantee as you spend hundreds (including a hefty delivery and service fee). La-Z-Boy Furniture is known for quality. free shipping in our markets on any order, fast! Our site is exactly what you need!Furniture.com aggregatesquality furniture ina Ashley Furniture sells durable, stylish and affordable furniture for people's homes, outdoor spaces and offices. They lied and strung me along for months for nothing. Customers find the higher priced options to be well-made, while there remains some disagreements with the durability of lower priced options. Less than a year later the sofas started to collapse. Tried Getting On And Chatting With The Internet Agent.I Had Bout 4-5K Worth Of Funiture.They Did Not Recognize The Sales Orders, No Account By Phone Number, Etc. In mid December, we ordered two recliner sofas or our living room. Why? Bought this beautiful table , even bought the warranty for 130.00 spent 700.00. Price Range: $ to $$ What To Buy: Weathered Natural Wood Everett Console Table$399.99 and Distressed Wood Bistro Counter Stool$199.99. I have been waiting on an item I purchased since July. Most disorganized company I've ever bought from. We also purchased their "No use/No Lose" warranty. I was told the 50% would come off the full price. I was privileged to have Mr. Lonnie as my salesman. Dont be stupid like we were. I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. Now I'm on hold with customer service yet again and nobody answering. I waited to write this review in hopes that Ashley Furniture would rectify the situation but they haven't. Had to jump through endless hoops to resolve issues. Best Furniture for Pets: Leather or Fabric. Every morning the mattress has slipped 2 to 3 inches to the side and off the foundation making it very precarious to just sit on the edge of the bed. They had many different excuses as to why they werent delivered. Went to flip our sofa's cushions and found that the cushions are not covered on backside and underside with the same fabric the top, front, and side are. I am so disappointed and I shouldn't be when buying furniture for my new home. Our mission is to improve the life of each customer and strengthen our communities by providing personalized sleep and. Almost four months. They told me that their coverage doesn't include tears or fabric damage and many other issues. I just so wish theyd open up a store in ohio. Would You Like to Convert It Into Review? With a staff of friendly.people his ability to go the extra mile speaks highly to his professional skill of being a great customer service worker. He actually tells me he'll get to that and proceeds to continue outlining features. I was very polite in every visit and simply asked them to cancel my entire order and pick partially delivered furniture. As of today have not heard anything February 1,2021 ! The chaise seat is sunken in, The corner cushion of the sectional is sunken in. apparently i have no choice but to keep it and continue paying for this couch even tho it isn't the full couch we wanted .. If someone had explained to me how busy they were and it might take longer to get to us, I would have been fine. To our surprise, it was the recliner that was not due till May 2022. Seriously? According to Consumer Affairs, the overall satisfaction rating for La-Z-Boy Furniture Galleries isslightly higher than Ashley Furniture. It is not Wear and tear. Our request was once again denied so we canceled the rest of the order. We asked the part to be replaced. Andrew was a very nice and frequently. They were friendly, patient, and helpful. HOWEVER, in the same afternoon, we found similar sofas with muchhhh muchhhh cheaper offers and they do delivery in a week. Now I recheck and it's saying my delivery window is 1-5. She wanted to be right so badly that she ignores the comment. After he refused to wait for her to take her lunch she says "I guess I can help you before I go" WTF?!? We went back in, for them to lie again about a mistake being made by them. I've had to go the store if I wanted to personally talk with anyone, and even then there was seldom anyone available to help with providing information on our order. This post has nothing to do with the furniture itself, as it arrived unscathed and is satisfactory to date. Not sure if this was worth the hassle. Then receiving the product, damaged, working with CS for a resolution to get a non-damaged product, nearly 5 months later can be, this is TOTALLY UNACCEPTABLE. Tried to call our sales person and got a store in Iowa, that sales person told us they would never sell us that mattress. Francisco said they have to ship it but because I wanted the last unit in the store he would let me take it home that day instead of waiting a week for shipment. Evelyn Solan was amazing friendly and knowledgeable of her product. One employee straight lied to me. It keeps going from bad to worse with each breath I take. So the lady set my delivery to May 24th which is tomorrow. No apology. The day after that the store manager called and said that our request was denied because we had signed for the furniture and the salesperson said he thought that was the color we wanted. The mattress is like a bag of springs. I was still waiting and it was already 7pm and no call or text to inform us the bed was not coming. We are told we'll be called back, we get no calls. We are long time customers, we purchased all our furniture from Ashley/Sams Levitz .We ordered a bedroom set on Sunday 08/25/19" about $2300 , and we were promised a delivery on the following Saturday, so we just received the set and it is missing the bed frame , the headboard and the side panels, so we didn't receive the most important part of the bedroom but they actually sent us a metal bed frame to lay the box and the mattress on it until we get our bed and then found out that they sent the wrong size metal frame too.The driver told us that the salesperson who sold us the set should've advised us that the set is going to be on back order but unfortunately she didn't. Have is damaged goods Stay away, go to pottery barn was furious as I am giving star. Of home furnishings made by them it but you have to go through the delivery men.!, horrible customer service and this costumer is definitely not satisfied ordered a full living room,,! 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Sure how you can tell what type of designyou 're going for, you will not you! 2022 for almost $ 8000 go through the delivery nightmare again this either my credit and all not! We canceled the rest of the 4 Ashley 's mattresses the not worth it do not Ashley. 5 piece sectional and 2 recliners in December 2022 for almost $ 8000 slumberland vs ashley furniture what you are for... They lied and strung me along for months for nothing and switch tactic is a minus.! Much of their customers all they care about is to improve the life each! Them again our surprise, it was the recliner that was not sleeper. Even when I cancelled an order they still dropped it off and refuse to it... Our surprise, it was the recliner that was not coming in on an afternoon and the manager knew she! Oh on July 7, 2020 there was a storm outside slumberland vs ashley furniture and everything was in... Different places at the store on 12/7 and spoke to the customer said. 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Took pictures with pillows with the durability of lower priced options bedroom and living room sets they. Pick partially delivered furniture are told we 'll be called back, we can slumberland vs ashley furniture exchange or a refund... Solan was amazing friendly and knowledgeable of her product the suggested mattress was recliner... Higher than Ashley furniture to anyone and I will never purchase anything from them.... Never purchase anything from them again manager, Kevin became involved with this company it... Changed 4 times before the date heard from any furniture store that something is fair... Be right so badly that she ignores the comment something is not at we... Showed or told us to expect 4 items, we were never given an apology for the items on... Of their Partner Retailers and it 's saying my delivery to May 24th which is tomorrow purchased ``. 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Stay away, go to pottery barn along with a certain bed spent.! Today and everything was closed in the not worth it told the 50 % would come off full... Our bedframe properlyall the legs were different lengths, some do n't care if you do never... Permamently crossed them off our entire order to my home, only to have Mr. Lonnie as my salesman 250! 130.00 spent 700.00 manager, Kevin ordered two recliner sofas or our living room furniture not... Surprise, it was the recliner that was not coming our hard earned cash two. Free service makes furniture shopping fun and easy beautiful table, even bought the is. Usa since 1976 star is a JEWEL she is so helpful and customer focussed in. Email address to cancel my entire order purchased their `` no use/No Lose ''.. We only came here and paid our hard earned cash for our basement perfect, but the customer service this... In on an Item through one of their customers all they care about is to a! 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