If one hand-held transmitter was used in the learn activation for both receivers only one hand-held will function. Customer Expectations - Our dealers are trained to evaluate your specific needs and suggest to you the products that will best meet those needs. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace. 1. Count down timer system (15 min to 9 hours). Many of our gas fireplace models that have louvers or grills on the front can have a fan kit added. - Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off. Otherwise, you can turn the pilot off when you wont be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed. If the pilot does not light, wait 5 minutes and try again. This switch is just like the main power switch that controls any electrical appliance. - Child Proof setting to disable the on/off button is also standard. The temperature reading on my hand-held transmitter does not match my house wall thermostat. Yes, you can still use your Heatilator Fireplace. Fireplaces can be given a "face lift" by changing the stone facing or surrounds, and wood mantel options. Infrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Can I have a hand-held remote control and a wall switch? The allowable is 117F above room temperature for combustibles. We sell optional screen mesh panels that go on the front of the glass that takes away any reflection, and adds an additional safety barrier against accidental contact with the hot glass panel. You will need to install batteries for operation. 24 hour clock. Because removal of the glass is totally dependent on the specific unit installed, we cannot recommend that the glass be removed unless the specific model of unit denotes that it can be removed and the fireplace will still operate safely. Heatilator Model ND3630I. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty. Then may be fine for awhile. What should you do if you smell gas around your fireplace? Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. Direct vent fireplaces are excellent sources of zone heating by bringing room air in the bottom grill, heating and returning it to the room through the top grill. Why will the blower not turn on right away? We also provide optional remote controls which can control your fan speed from your favorite chair! Heatilator, Heat & Glo, Harman and Quadra-Fire do not authorize the sale of products online. ** Note: Some valve assemblies may be inverted in their brackets. What are the main components of the remote control? Dirty Burner Ports 5. Rick is online now Related HVAC Questions Direct vent fireplaces are excellent sources of zone heating by bringing room air in the bottom grill, heating and returning it to the room through the top grill. Installation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. 4) Hand-held transmitter is outside of the 25 of operation. Resetting Your IPI+ System Resetting Your IPI+ System Need to reset your IntelliFire Plus Ignition System? Lastly, the installation and set up of a product requires very specific installation and operational accessories. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. It is very important to clean your glass after the initial 3 hours of burn time. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. You can burn wood only if you cap the gas line and reinstall a wood burning grate. - Child Proof setting to disable the on/off button is also standard. Should I have any type of inspection done to my fireplace or insert? Can I install a blower or fan kit on my fireplace after the fireplace has been installed? A safety pilot prevents the flow of gas when the appliance is not in use. When the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. If you have used firestarters and/or prefabricated logs, these products are bound together with a wax-type substance, which does not dissipate. Quoting from the manual under, " pilots won't light, there is no noise or spark." "Remove igniter wire "I" from module. Otherwise, you can turn the pilot off when you wont be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed. How can I avoid accidental operation of the remote control while I am away from home for an extended period of time? Here are a few things to consider if you are contemplating an online purchase of a quality hearth product. When I turn the switch on the igniter sparks and the pilot lights but the main burner will not light. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. For example, if you have the fireplace is turned ON via this switch, it will negate the wall switch and ON/OFF feature of your remote control. Another common culprit is incorrect gas pressure. Heatilator, Heat & Glo, Harman and Quadra-Fire do not authorize the sale of products online. This wax can pool and has been found under the hearth refractory and can cause a very foul odor. Find a Dealer. You need to be sure the gas hearth appliance you have is set up for the type of gas fuel you intend to burn. Clogged Thermocouple Or Thermopile 3. No. Dust can cause odor. STEP 4: Then locate red or black igniter button. This will over ride the remote control feature. 2) Misunderstanding on how the remote features operate the fireplace. If your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Even heat circulating models still pull a tremendous amount of air from the home. - Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. 3. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the manual mode. The glass on a gas fireplace WILL reach very high temperatures. 2) Misunderstanding on how the remote features operate the fireplace. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. I have questions or issues with the RC300 wireless remote control. The louvers allow room air to move around the heat exchanger. Resetting your Heatilator Intellifire Plus Ignition System Video Watch on How does the hand-held transmitter operate the functions of the fireplace? A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. RCT-MLT If you enjoy having the best, then this remote is ideally suited for you. Your decision really comes down to how much a priority heating efficiency is for you. experience as a licensed oil & gas technician. You would need to check with your local dealer in the area to determine if the glass panel can be removed from this type of unit. Arrange logs in a safe way to ensure that logs dont roll out during burning. Your fan kit has a rheostat control (like a light dimmer). 2) A receiver. You can find a factory-trained professional on this website under the Dealer Locator section. Not on a direct vent or B vent model. Scratching can cause the glass to shatter. How often do I have to clean the gas fireplace and vent? Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release. When the thermostat calls for heat, 24 volts are sent to the electronic ignition control module, which energizes the furnace blower and other systems and sends 120 volts to the HSI. Most Sonic technology is used in the pest control industry today. from manufacturing will be burning off the fireplace. Trouble getting your gas fireplace started? We follow the recommendations of the TV manufacturer. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. Can I have a hand-held remote control and a wall switch? Note: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you. We do have several models of wood burning or gas burning inserts that are designed for retrofit into an existing masonry fireplace, and they come with special venting that can be used inside an existing chimney. Attempting this could result in injury, damage or worse. This video walks you through the steps from identifying what system you have, to accessing the system and resetting it. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. Not if your fireplace was shipped with a glass panel on the front. This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. Steady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. For more information visit http://bit.ly/1RzNX4k Intellifire, an ignition system exclusively featured in Heatilator, Heat & Glo & Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. If you have used firestarters and/or prefabricated logs, these products are bound together with a wax-type substance, which does not dissipate. The installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level. They can burn one or the other, but not both. What is the difference between "steady state" efficiency and AFUE? My WSK-MLT appears to be locked and will not turn on my fireplace. A remote control and/or wall switch requires a Millivolt valve system. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Additionally, burning wood voids the warranty of the hearth kit. Also check the installation manual for any other potential openings that may need to be shut. Can I cover the louvers on my fireplace or insert face? STEP 6: While pressing and holding in the valve knob (in "PILOT" position - it should press in about 1/4"), press the red piezo button repeatedly (once per second) until the pilot ignites. Should I leave the batteries in my IPI system? It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions. If I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option? Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. The installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level. Although the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have a qualified service technician perform an appliance check-up at the beginning of each heating season. Should I have any type of inspection done to my fireplace or insert? A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. Have you cleaned the fireplace prior to burning? Check the manual for your appliance, or talk with your dealer, to see if you have this option available. Conversion kits are available which will allow a unit to be changed to match the proper fuel type. . Recently the unit shut off after running for about 2 minutes. How does the hand-held transmitter operate the functions of the fireplace? Operating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. Transformer 2. Can I convert my gas fireplace to a wood burning fireplace? What does an outside air kit do and do I need one? When the main burner is off the pilot is also off. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. A direct vent has a sealed glass front and pulls all of its fresh air from outside the home. Find a Dealer. Can I partially close the damper on my wood-burning fireplace so less air goes up the chimney? An outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. {"rawurl":"/owner-support/troubleshooting-and-faqs","sitecode":"HTL","site":"Heatilator","sitebrandname":"Heatilator","siterootpath":"/sitecore/content/heatilator home/","environment":"ProdLive","sessionid":"0s3ayuyneny0i15emxjg11tr","viewedcoupon":false,"lastlocatorsearch":"","debugtracking":false,"ip":"166.62.103.55","brandfilter":"HTL","visitedproducts":[],"visitedcategories":[],"ppccampaignid":"","utmParameters":"","visitor":{"Country":"US","PostalCode":"N/A"}}. The risk for damage increases if you attempt to ship product outside of our dealer network. Please comment on how to fix What's wrong with this? We ask that your dealer contact us if further assistance is needed to resolve your service issue. When the logs are in use the damper must be fully open. Zero clearance has two meanings. Yes, you can still use your Heatilator Fireplace. 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